Susan Nauss Exon is Associate Dean for Faculty Development and Professor of Law at the University of La Verne College of Law, where she teaches civil procedure, negotiation, mediation, alternative dispute resolution, and related seminars. She received an LL.M. in Dispute Resolution from Pepperdine University (2006) and a J.D. from the University of Wyoming (1989). Susan serves on several local mediation panels and has been mediating all types of civil and business cases for almost 20 years. She is active in the ABA Section of Dispute Resolution and speaks frequently on ethical and ADR topics at national and local conferences. Susan has been a featured speaker for the PBS television show, Contemporary Legal Issues where she proposed the creation of an international cybercourt that includes a dispute resolution component for online disputes. Her textbook, Advanced Guide for Mediators, was published by LexisNexis in 2014. Her current research relates to trust and apology in a mediation setting.